FAQ’S

FREQUENTLY ASKED QUESTIONS

CARPET CLEANING

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Everclean’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
There is no charge to move furniture. Our crews are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. There are several items we recommend not moving, such as: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, etc. We do suggest you remove items off of your furniture like plants, lamps and knick knacks. If you would like, you may reach your local Everclean at +91 98432 72132. The customer service advisor will be able to answer any technical questions you might have as well as provide a cost estimate. Thank you for your inquiry and interest in Everclean. Please feel free to contact us once again if you need further assistance.
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Everclean at +91 98432 72132 as soon as possible.
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact Everclean at +91 98432 72132 as soon as possible.
We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained Everclean employees. This is what allows us to stand behind all of our work.
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.

CARPET PROTECTION

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.
Everclean Odor Out Plus uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

UPHOLSTERY CLEANING

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.
We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.
Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.

LEATHER CLEANING

Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time.
Household cleaners contain silicones and lubricants that provide an outer layer of protection but end up dehydrating and damaging your leather. Our professional leather cleaners, moisturizers, and protectants provide long-lasting rejuvenation without the harmful side effects.
Yes, manufacturers recommend cleaning every 6-12 months.
We can clean all types of leather, including pigmented, aniline, nubuck, and suede.
Yes, in fact the leather in autos, boats, and RVs is exposed to more abrasive wear and more extreme weather conditions. These factors make additional care for your leather upholstery in these vehicles even more important.
At Everclean, we use a proprietary system to clean and moisturize your leather and we can also provide optional protector for your leather. We will begin by applying and removing a cleaner that removes damaging soils. Next, the leather is heated to open pores and accept the moisturizer that leaves your leather feeling as soft and supple as the day it was made. If you choose, we will then re-heat the leather and apply a protector that will actually fill in the cracks where soils typically settle, preventing future damage. All of these steps are completed by our fully trained leather care specialists.
Our professional cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning.

TILE & GROUT CLEANING

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.
We use a high pressure rotary tool with dual rotating jets. This is combined with the same truck-mounted steam/pressure cleaning we use to deep clean your carpet. We use tile and grout specific cleaners that strip away any waxy build-up and remove the dirt embedded in the grout lines.
As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned.
For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.
Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.
We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.
To preserve the life of the sealant, we recommend that you use a neutral cleaner on your floor. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely.
Clear seal is an invisible layer of protection that penetrates into the pores of the grout. This gives you more time to clean up dirt and liquid spills before they soak into the grout, however, it is not waterproof.
Restore your grout to its original appearance with our premium Color Seal restoration service. Our Color Seal service will transform your discolored grout back to its original splendor by providing a layer of uniform color to your grout lines, giving your floor a clean and refreshed look. Along with improving the cosmetic appearance of your floor, Color Seal provides a protective waterproof barrier that guards your grout from spills, dirt & debris.

AIR DUSTING SERVICE

No, this service is only offered in specific locations. To find out if it is offered in your area, please call +91 98432 72132 and speak with a Customer Service Advisor.
SOME OF THE REASONS ARE: Dirt and debris may collect in your ventilation system blocking ductwork and key components of the furnace, including the evaporator coil and blower.Build-up of these contaminants in the system can restrict airflow causing it to work harder and longer, thus expending more energy.By cleaning the entire HVAC system, you may see an increase in the energy efficiency of your system, which in some cases translates to lower utility bills. These cleanings may also extend the life of your furnace or air conditioning system by reducing wear and tear.
Unlike many cleaners, Everclean cleans your entire system, including all supply and return vents, air dusting, as well as furnace coils, blower, drain pan and air filter. By cleaning the whole system, you avoid dirt and debris from areas that weren’t cleaned blowing back into areas that were cleaned as soon as you turn on your furnace or air conditioner. Many other air dusting companies will only clean a few vents at a time, or won’t clean the furnace, and the vents end up getting recontaminated because the whole system was not cleaned at one time.
Surprisingly enough, yes. Construction debris is one of the most common types of contamination that we find in air dusting systems. Fine particulates, such as drywall dust or sawdust, as well as other materials, can make their way into your system when the construction crews are cleaning up. The only way to thoroughly remove all of these pollutants from your system is through professional cleaning.

FLOOR CLEANING

Regular mopping just doesn’t reach the stubborn dirt that lies deep in the pores of your floor, but our cleaning process does. This process includes an initial vacuuming of the areas to remove any loose dirt and debris, an auto scrubbing with an alkaline cleaner and then another auto scrubbing with a neutral cleaner to return the floor to its initial sheen. Edges are hand scrubbed, as are stairs.
YES, WE OFFER TWO TYPES OF SEALANT:
Clean & Maintenance Coat
Clean and Maintenance Coat your Floor with a combination of our deep cleaning and an application of our floor floor refinisher. First, we remove dirt and debris with our cleaning process, then we’ll coat your floors with our Maintenance Coat solution. Our fast drying Maintenance Coat will leave your floors with a uniform, overall sheen. When cleaning just isn’t enough, refinish your floor with our Maintenance Coat process. Clean & Poly Coat
Clean and protect your floor with Everclean’s Poly Coat technology. Our durable, quick-dry Poly Coat will provide a protective layer to your floors. After our deep cleaning process, we will coat your floor with an even layer of our Poly Coat solution, creating a barrier against water and chemical damage. In addition to helping your floor resist scratching and scuffing, it will leave your floor with a consistent shine. Keep your floor protected and looking good longer.

EMERGENCY WATER EXTRACTION SERVICES

We are available 24 hours a day to help you handle your water emergency. Just call our 24-hour call center at +91 98432 72132 and our Customer Service Advisors will have a certified restoration specialist get in touch with you right away.
YOU WILL SPEAK WITH A CERTIFIED RESTORATION SPECIALIST VERY SOON AFTER YOUR CALL. THEN WE’LL DO THE FOLLOWING TO HELP YOU RECLAIM YOUR HOME.
Advise you of what to do to minimize damage until our crew arrives.Dispatch certified, trained, and experienced water damage crews to your home within three hours or less.Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery.Remove carpet and padding if deemed necessary. We will then clean, dry, and reinstall carpet and padding based on IICRC standards.Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth.Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.Work directly with your insurance company to process claims and get your home back to normal as soon as possible.Make sure your home’s structure and contents are dry, to the recommended industry standards for your area of the country.

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